🚚 Shipping Policy

Thank you for choosing us! We are committed to delivering your orders safely, quickly, and efficiently. Please read our shipping policy carefully to understand how your orders are processed and delivered.

📦 Order Processing

• All orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• Once your order is processed, it is handed over to our trusted courier partners for delivery.

🚛 Shipping Time & Delivery

We strive to deliver your products as quickly as possible:

• Standard Shipping: 3–7 business days
• Express Shipping: 1–3 business days (available in selected locations)

Please note that delivery timelines may vary depending on your location, courier availability, and external factors.

🌍 Shipping Locations

• We currently ship across all major cities and regions.
• For remote or rural areas, delivery may take slightly longer than usual.
• If your location is not serviceable, our team will contact you for further assistance.

💰 Shipping Charges

• Shipping fees are calculated automatically at checkout based on your delivery address.
• We may offer free shipping on orders above a specific value as part of promotions or special offers.
• Any additional charges such as taxes or duties (if applicable) will be clearly mentioned at checkout.

📍 Order Tracking

• Once your order is shipped, you will receive a confirmation email/SMS with a tracking number.
• You can track your shipment in real-time through the provided tracking link.
• If you face any issues while tracking your order, feel free to contact our support team.

⏳ Possible Delays

While we aim to deliver on time, certain situations may cause delays, including:

• High order volumes during sales or festive seasons
• Weather conditions or natural disruptions
• Courier service delays or logistical challenges

We appreciate your patience and understanding in such cases.

❗ Incorrect or Incomplete Address

• Please ensure that all shipping details (address, phone number, PIN code) are correct at the time of placing your order.
• We are not responsible for delays or failed deliveries due to incorrect or incomplete information provided by the customer.

📦 Lost, Damaged, or Missing Packages

• If your package arrives damaged, please contact us within 48 hours with photos of the product and packaging.
• In case of lost shipments, we will coordinate with the courier partner to resolve the issue.
• Depending on the situation, we may offer a replacement or refund.

🔁 Order Changes & Cancellations

• Orders can only be modified or canceled before they are shipped.
• Once shipped, we are unable to make changes to the delivery address or items.

11. Contact Us

Email: support@cocoheal.com