REFUND, RETURN & CANCELLATION POLICY – COCO HEAL

Definition

“Return” means the action of giving back a product purchased from the Coco Heal website by the customer.

Returns Eligibility

We strive to deliver products in perfect condition. However, a return request may be accepted in the following cases:

• Product delivered does not match your order
• Product is damaged, defective, or tampered during transit
• Product received is expired or near expiry

⚠️ Important:
If the package appears damaged, do not accept the delivery.

Return Request Timeline

You must raise a return request within 7 (seven) days from the date of delivery.

Requests raised after this period may not be accepted.

Conditions for Return

To be eligible for a return:

• Product must be unused
• Product must be in original packaging
• Invoice/receipt must be available
• Product seal should not be broken

Non-Returnable Products

The following products are not eligible for return:

• Used or opened products
• Personal care / skincare items once opened
• Products purchased during sale or discount
• Items marked as “Non-returnable” on product page

Return Process

To initiate a return:

1. Contact us via email at support@cocoheal.com (update if needed)
2. Provide:
   
   • Order ID
   • Reason for return
   • Product images (if damaged/defective)
3. Our team will verify your request within 48–72 hours
4. If approved, reverse pickup will be arranged (if applicable)

Refund Process

Once your returned product is received and inspected:

• Refund will be approved/rejected based on condition
• If approved, refund will be processed within 7–10 business days
• Refund will be credited to:
  
  • Original payment method
  • Bank account (if applicable)

Cancellation Policy

Customer Cancellation

• Orders can be cancelled before dispatch only
• Once shipped, cancellation is not allowed

Coco Heal Cancellation

We reserve the right to cancel orders in case of:

• Product unavailability
• Pricing errors
• Suspicious or bulk orders
• Incorrect customer details

In such cases, a full refund will be issued.

Important Notes

• Shipping charges are non-refundable
• Coco Heal reserves the right to reject any return request if found invalid
• Refunds are subject to verification and approval

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: support@cocoheal.com